Sincerely Paul (London)

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Hotel Info

Riverbridge House, Guildford Road, Leatherhead, Surrey, KT22 9AD, England
Tel: 01144 (0) 1372 232 708   Fax: 01144 (0) 1372 365 701
E-mail:   Website:

Joanna’s Comments

Paul Pugh, owner of Sincerely Paul, was a concierge in London for 20 years. He worked in some of the top hotels, including the Savoy, the Dorchester and the Berkeley. This experience of personal and discreet service to all types of guests, as well as an extraordinary network and database of contacts, enabled Paul to set up his own concierge and touring business in 2006. He employs excellent drivers and Blue Badge guides who can take your clients on a Royal day out in London, a magical Harry Potter tour or an exploration of secret and hidden alleyways of London! His “little black book” of contacts opens a variety of exclusive doors to royal palaces, private art collections and private gardens. Sincerely Paul’s multigenerational family programs include an array of exciting experiences, from thrilling RIB Rides to special horse riding lessons in Hyde Park. Soccer matches, sold-out theater performances and the best seats at Wimbledon and other big-ticket events are his specialty. The airport meet-and-greet service, which includes meeting your clients at the door of the plane, ensures they have a smooth arrival and departure experience. Vehicles include Mercedes sedans, vans and minibuses, which are available for airport, cruise port, station transfers and touring. Paul’s remarkable knowledge of London makes him your best contact in this most popular of cities. Whether it is help with sightseeing without waiting in line, or special private entry to unique attractions, Paul can help set up memorable experiences. He is a hands-on owner and has a great team in the office, which runs on a 24-hour basis.

Sincerely Paul is a member of Virtuoso, Signature, Ensemble and Travel Leaders.

General Information & Rates

2018 rates
Heathrow/City £145 £195 £195
Gatwick £215 £225 £225
Stansted/Luton £240 £265 £265
Airport to Airport
Heathrow to Gatwick £235 £275 £275
Heathrow to Stansted £270 £320 £320
Seaport/Central London
Southampton/Dover £365 £415 £415
Train Station/Central London
St Pancras (Eurostar) £130 £170 £170
Hourly Rates (minimum 2 hours)
Hourly (in London)  £77 £95 £95
Hourly (outside London) £97 £122 £122

The above 2018 rates are inclusive of VAT, parking and NO charge for waiting time. Sincerely Paul’s drivers are familiar with the popular areas in Britain, but are not qualified as guides. If a Blue Badge guide is required for special sightseeing, an extra charge will apply. (See below for London.) All vehicles are air-conditioned and are equipped with Wi-Fi. All charges are calculated to and from central London. Please request additional information for other options. The above rates are commissionable at 10% and are subject to availability and change without notice. Cancellation Policy: A 24-hour cancellation notice is required to avoid full charges. A supplement will be charged for Easter, Christmas and the New Year holidays.


The E-Class and S-Class Mercedes or similar sedan can accommodate 2 people and 2 or 3 medium-sized suitcases and carry-on luggage.
The Mercedes Luxury Minivan or similar can accommodate 6 people and 8 – 10 medium-sized suitcases and carry-on luggage.
The 11-Seat Luxury Minicoach can accommodate 16 medium-sized suitcases and carry-on luggage.
The 16-Seat VIP Luxury Minicoach can accommodate 16 medium-sized suitcases and carry-on luggage.
The 22-Seat VIP Luxury Minicoach can accommodate 22 medium-sized suitcases and carry-on luggage.
The 28-Seat Luxury Minicoach can accommodate 40 medium-sized suitcases and carry-on luggage.
Coach rates are available upon request.

Ask Sincerely Paul for assistance in gaining entrance into the following:
Sporting Events: Soccer Matches, Wimbledon Debenture Tickets, Royal Ascot
Chelsea Flower Show
Theater tickets – producer’s seating
Family and multigenerational experiences
Behind-the-scenes tours
Art and historical tours
Culinary experiences/restaurant reservations
Shore excursions
(Tickets are charged for at time of booking.)

Paul Pugh

Stacey Choules
Timothy Hill
Sandrine Bodin
Matt Smith
Nic Couzinet
Jack Owen

Special Promotions

VIP meet and greet services
arrivals & departures

Airside/Curbside VIP Meet-and-Greet

Arrival: Host meets clients as they exit the plane. They are escorted through passport control into baggage claim, where a porter assists with luggage. Upon exiting customs, the host and chauffeur escort the clients to the vehicle for the transfer.

Departure: Host meets clients at the chauffeur-driven car and escorts them to checkin. A porter will assist with luggage. After checkin the host will accompany clients through security to the airline lounge. At a predetermined time, usually 30 – 40 minutes prior to departure, the host returns to escort the clients to the boarding gate.

Rates at Heathrow:

Host (& porter if required): £285
Including transfer by Mercedes E-class sedan to or from central London at the special reduced rate: £335 (only £50 extra to include transfer)
Including transfer by Mercedes S-class sedan or minivan at the special reduced rate of £390 (only £105 extra to include transfer)
Sincerely Paul offers meet-and-greet services at other airports. Please enquire for other airports.

Inter-terminal airside:  Host will meet your clients as they exit the plane. Host will escort clients to the gate of their departing flight using internal airport transportation. A private car can be requested for an additional fee. (Host is available from one-hour prior- and two hours post-arrival before overages start.)

Rate at Heathrow: Host (& porter if required): £275

Sincerely Paul offers meet-and-greet services at other airports. Please enquire for rates and availability at airports and rates.

The above 2018 rates are inclusive of VAT and parking; there is NO charge for waiting time. (Host is available one hour pre- and two hours post-arrival; before overages start.) A 48-hour cancellation policy applies for all airport meet-and-greet services.  These rates are subject to availability and change.

Subterranean and Hidden London Tour

Full day with a Blue Badge Guide

and Separate Driver for 4 people, £1,295.00.

Ride the Mail Car:  The Post Office Railway is a one of a kind journey beneath the streets of London. Spanning 10.5 kilometers and operating 24 hours a day for 76 years the railway sped mail deliveries across the city. Jump on board the miniature train and ride beneath the historic Mount Pleasant, as the stories of the men that used to work are bought back to life. The interactive Mail Rail Exhibition, which chronicles the history of the world’s first postal service, is not to be missed.

Hidden London:  Hidden away behind the busy streets and main thoroughfares of the old city of London a secret city of narrow alleyways, timber-framed buildings and hidden courtyards exists. You will enjoy a London walk that will enable you to leave behind the hustle and bustle of the 21st century and step into this bygone world to visit places that have changed little in over a hundred years.
Tour Middle Temple:  Tour Middle Temple and lunch in the “Hall”. There is a dress requirement! A table or places at a table will be reserved for you as there will be members of the Bar dining in Hall also. This is a very special experience.  The tour will take you into Middle Temple Hall with its magnificent double-hammer beam roof was completed in 1573. Generations of royalty have all dined on their 29ft oak High Table – reputedly a gift from Elizabeth I herself. Sir Walter Raleigh and Sir Francis Drake have been known to dine in Hall and it is said that the first-recorded performance of Twelfth Night took place in Hall in 1602.  The Middle Temple’s spectacular historic buildings, cobbled streets and atmospheric gas lighting and award-winning gardens, which overlook the River Thames mean it lends itself as an ideal filming location. Recent film productions at Middle Temple include The Da Vinci Code, Sherlock Holmes, Bridget Jones II and Pirates of the Caribbean as well as others.

Middle Temple boasts one of the finest Elizabethan Halls in the country. Spanned by a magnificent double-hammer beam roof built in the 1570s it remains virtually unaltered to the present day. The surrounding rooms and corridors are flanked by exquisitely carved paneling, intricate ceilings and beautiful paintings.Visit Lincoln InnLincoln’s Inn is frequently used as a location for film and television productions as well as still photography. Its varied architecture makes it especially attractive for period drama and for productions with a legal theme.

The exact origins of Lincoln’s Inn, and indeed of the other three Inns of Court, are not fully known. The extant records of Lincoln’s Inn open in 1422, the earliest of any of the Inns of Court; but a society of lawyers by that name was then already in existence. It is likely that it evolved during the late part of the fourteenth century. In contrast to many of the colleges of Oxford or Cambridge, which it resembles, there was no conscious founding or dated charter.

This includes entrance fees and lunch. The Inns of Court and Middle Temple Hall are closed at weekends.  This promotion is subject to availability and change without notice.

Street Art in London’s East End

Half day (4 hours) with a Blue Badge Guide

and Separate Driver for 4 people, £820.00.

London is experiencing a revolution! Far away from the glitzy lights of the West End and Royal areas, an artistic revolution is gathering pace in the area of the city that you almost certainly haven’t visited. The East End of London is home to some of the most creative, subversive, and downright joyous pieces of art, in one of the biggest open air galleries in the world. The street walls are the canvasses, the sunlight is the lighting, and the artworks are ever-changing, vibrant and captivating.The most famous street artist, Banksy, has a few pieces in this area. Come on an exciting tour of one of London’s more unique districts, and be inspired yourself!

Nestled in the heart of the area is a secret street art garden with an urban gallery. We are able to arrange a workshop in this hideaway, where you can practice your spray painting and perhaps even play with some stencils, like Banksy! It may also be possible to have a prolific London based street artist along to give you some tips!

This promotion is subject to availability and change without notice.

Household Cavalry Museum Directors Private Tour

and Changing of the Guard at Buckingham Palace

Half day with a Blue Badge Guide and driver £1150.00

Enjoy a personalized private tour of the Household Cavalry Museum with the Museum’s Director; before opening and away from the crowds.  The Household Cavalry Museum is a living museum in the heart of Horse Guards, Whitehall, London. Unlike any other military museum it offers a unique “behind-the-scenes” look at the work that goes into the ceremonial and operational role of the Household Cavalry Regiment. You can see troopers working with horses in the original 18th century stables and hear firsthand accounts of their rigorous and demanding training.  The experience comes alive with compelling personal stories, interactive displays and stunning rare objects — many on public display for the first time.

The Guard Change  is a spectacular ceremony occurring most days, involving the marching soldiers and imposing mounted guards. The regular hand-over of guards in the forecourt of Buckingham Palace draws thousands of visitors to watch the soldiers and listen to the music. Known as Changing the Guard or Guard Mounting, the process involves a new guard exchanging duty with the old guard.

This promotion is subject to availability and change without notice.

Cotswolds Farm Experience
A Local driver guide based on 4 people is £1245.00

Secrets of the local land have been passed on from generation to generation for 300 years, always being taught to be a custodian of the countryside, to “leave the land as you found it”.
With our in depth local knowledge and true off the beaten track opportunities we have utilized this to offering tailor made tours around the Cotswolds and beyond and we like to invite our touring guests to experience the locals history and land, put your hand towards learning a country art learn how to make our traditional dry stone walls, or learn how we plant the farm year to year whatever the time of year there is always something to do.

January to March – Seeding over the winter allows the brown soil fields to start producing during these months. The sheep are in the fields eating the remains of the vegetables, bulking them up for birth come April. Possibly learn a hedge-laying demonstration from the local farmer and learn this rural art that Prince Charles regularly does himself.

April to June – Life on the farm has begun coming to life, the lambs will be out in the fields and you might be lucky enough to see one come into the world in the lambing pens. All the barley and oats are growing rapidly and it’s interesting to see the different varieties we grow and where in the world they end up.

This promotion is subject to availability and change without notice.

Walking guide (Blue Badge)
with Public Transportation
£410 £550
Driver-guide (Blue Badge)
Car up to 4 people
£575 £795
Driver and separate guide (Blue Badge)
Van up to 6 people
£720 £1,260

Please ask the Sincerely Paul team for prices on touring outside London.  These 2018 rates and subject to availability and change.